eRustikal Delivery and Returning Policy


SHIPPING INFORMATION

 

The shipment cost are not included in the price shown in the website.

Every order is delivered the next working day after the request is made.

The time it takes to arrive to the order's destination depends on the time the post office takes to deliver from Barcelona to any place in the world. Normally to countries from Western Europe takes less than a week, other countries may take longer, nevertheless we inform about timing as soon as we receive the order, and we inform about the order's tracking during the post office's process. Erustikal takes fully responsibility if our customers do not receive an order

 

RETURNING POLICY

 

All products can be returned to us for a full refund/exchange of the product price. All return requests must be made within 10 days of purchase, be in the original manufacturer's box along with all manufacturer supplied packaging material and a copy of the order or invoice. All requests for refunds and or/exchanges must have a Return Merchandise Authorization number (RMA#), no exceptions. Please obtain your RMA # by opening a help desk ticket by emailing us. All returns must be shipped within 5 days of the date the RMA# was issued. All returned products must be in re-saleable condition to be eligible for a refund. Shipping charges and sales tax are never refunded and return shipping charges are the responsibility of the buyer. We strongly suggest that return shipments be insured as damage in transit or lost return shipments in transit are the sole responsibility of the customer. All non-authorized returns will be refused and returned to the customer at the customers expense. Any orders that are refused by the recipient and returned to us will be refused and returned to the customer at the customers expense. Refunds will be made within 14 days from our receipt of the returned items.

 

DAMAGED RETURNS

 

If your merchandise arrives in damaged due to manufacturing errors, the customer must report the damage to us with 2 business days of receipt of the merchandise to be eligible for a refund or exchange. Please report all damaged/defective merchandise requests through our CRM system by emailing us at our help desk. If you can attach a photo of the damage, it will helpful in processing your return request. A call tag will be issued with our shipping operator who will pick up the damaged/defective unit and return it to us. Once the damaged/defective unit is received by us, an exchange and/or refund will be authorized. Refunds will be made within 14 days from our receipt of the returned items. Please email us if you have any questions.

 

ORDERS RESERVED

 

Whenever we receive a reservation for an order we inform the customer the time it will take to deliver this product. 

 

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